Edupim Campus

Hello,
This is Edupim Campus, adding depth to your global career.

To protect copyright, the Kollus Player used for our lectures is designed to automatically block playback if it detects any screen recording or capture software running on your device.

If your video is not playing, please check if any of the following programs are running:

🚫 Common Conflicting Programs

Remote Access: Chrome Remote Desktop, TeamViewer, AnyDesk
Video Conferencing: Zoom, Zoom Scheduler, MS Teams
Communication/Gaming: Discord, Steam Client
Capture Tools: Windows/Mac built-in tools, KakaoTalk capture, Whale Browser capture
Media Players (Mac): QuickTime Player
External Displays: Smart TVs, Beam Projectors, Wireless Mirroring Dongles
GPU Software: Intel Arc Control, NVIDIA GeForce Experience (overlay features)

🛠️ How to Fix the Issue

💻 For Windows (10, 11)

1. Close Detected Programs

System Tray: Check the [∧] icon at the bottom right of your taskbar and close any recording programs.
Task Manager: Press Ctrl + Alt + Delete > Task Manager. Go to the Processes tab, find the background process (e.g., Chrome Remote Desktop), and click "End Task".

2. Chrome Remote Desktop Issues

Remove the extension from your browser (Type chrome://extensions/ in the address bar).
Try using a different browser such as Microsoft Edge or Naver Whale.

3. Reset

Restart your computer.
Or, uninstall and reinstall the Kollus Player.

🍎 For Mac (macOS)

Quit QuickTime Player: Ensure the default QuickTime Player app is completely closed (Cmd + Q).
Stop Capture Commands: Ensure you are not currently using screen capture shortcuts (Cmd + Shift + 4 or 5).
Activity Monitor: Open Activity Monitor > Memory, find the capture-related process, and force quit it.

📱 For Mobile

Close any apps running in the background that have screen recording features.
Go to Settings, clear the Data and Cache for the [Kollus Player] app.
Update the app to the latest version.

⚠️ Still having trouble?

If the issue persists after trying the steps above,
please take a screenshot of the error message and contact us via
1:1 Inquiry or our Customer Center.

Troubleshooting Playback Errors (Screen Recording/Capture Detection)